Traveling internationally with family can often feel overwhelming, especially when planning a long-haul journey. However, our recent experience with All Nippon Airways (ANA), starting from the New York Office, transformed what could have been a complex process into a seamless, joyful adventure. From the initial planning stages to the final boarding moments, the ANA New York Office stood out as a pillar of efficiency, compassion, and professionalism. This is a heartfelt recount of our family's unforgettable travel experience made perfect by the ANA team in New York.

Personalized Attention from the Start

Our journey began when we decided to visit Japan as a family of five, my spouse, our three children (ages 5, 9, and 13), and myself. We reached out to the All Nippon Airways New York Office, located conveniently in Midtown Manhattan. A friendly voice answered our call promptly, and that first impression set the tone for the entire experience. The representative listened attentively to our specific needs, including our preferred travel dates, seating arrangements, and the requirement for child-friendly meals.

We were invited to the office in person for a more tailored consultation. Upon arrival, we were warmly welcomed by a knowledgeable team who guided us through our booking options. They recommended the most suitable flights to Tokyo Haneda Airport, taking into account our children's schedules and minimizing layovers. They even helped us understand the advantages of traveling with ANA's family-friendly services, including early boarding, extra baggage allowances, and in-flight entertainment for kids.

Easy Booking and Transparent Guidance

One of the highlights of our interaction was how clearly everything was explained. The team at the ANA New York Office walked us through each fare class, explaining the benefits of economy versus premium economy. Since we were traveling with kids, they recommended premium economy for additional legroom and comfort without the steep cost of business class. Their honest, customer-first approach was refreshing and made us feel confident in our decisions.

Additionally, they introduced us to ANA's Mileage Club. Although we were not frequent flyers with ANA before, they helped us sign up for the loyalty program so we could begin accumulating miles right away. They even bundled our miles as a family account, something we hadn't considered before, but which we now appreciate greatly for future trips.

Exceptional Pre-Flight Support

What truly impressed us was the level of detail the office staff covered in preparing us for the journey. They ensured our travel documents were in order, helped us check the latest travel advisories, and reminded us about visa requirements and COVID protocols. The office also provided travel tips for Japan with children, including what to pack, how to navigate Tokyo with a stroller, and suggestions for family-friendly attractions.

They didn't stop there. The ANA staff even followed up with us by email a week before our departure, confirming our booking, offering last-minute reminders, and checking if we needed additional assistance. It felt like having a personal travel concierge.

The Journey Begins: Check-In and Airport Experience

The moment we arrived at JFK International Airport, we already felt the difference ANA made. The check-in process was swift and well-organized. Thanks to the New York office's guidance, we had all our documents ready. Our check-in agent recognized our family booking and ensured we had seats together. ANA's ground staff provided coloring books and small activity kits for the children, which delighted our youngest daughter.

Security was made less stressful with ANA's early boarding priority for families. It made a world of difference to be settled and relaxed before the rest of the crowd boarded. The thoughtful approach taken by the ANA team in New York clearly translated to their airport and in-flight service.

Onboard Excellence for the Whole Family

Once onboard, the comfort continued. The premium economy seats were spacious and offered an ideal setup for long-haul travel with children. The flight attendants greeted us warmly, knew we were traveling as a family, and went out of their way to accommodate us throughout the flight.

Each child received a kid's meal, complete with colorful presentation and familiar tastes, ensuring they enjoyed their meal instead of picking at it. The entertainment system had a wide selection of family movies, games, and even educational content in both English and Japanese, which kept our kids engaged for hours.

The cabin crew checked on us regularly but never intrusively. They offered us extra pillows, beverages, and even helped soothe our toddler when she was feeling restless. Their calm, cheerful demeanor made the 13-hour flight feel far less daunting.

Arrival in Japan and Continued Support

Upon arrival at Tokyo Haneda Airport, ANA's staff ensured a smooth transition. Our baggage arrived safely and promptly, and ANA staff were available at the terminal to guide us through immigration. Even though the New York Office's direct role had concluded, it was clear their efforts were part of a seamless global ANA experience.

What touched us most was an email from the New York Office the day after we arrived in Japan, welcoming us and asking if we had arrived safely. It's rare to see this level of follow-through, and it made us feel truly valued as customers.

A Truly Memorable Journey

Throughout our three-week stay in Japan, we often thought back to the New York Office and how their thoughtful planning had laid the foundation for our journey. Thanks to them, there were no surprises—only joyful moments exploring temples, riding bullet trains, and immersing ourselves in Japanese culture.

When it was time to return to New York, our experience with ANA remained consistently excellent. The return flight was just as smooth, with easy check-in, great onboard service, and a comfortable arrival back at JFK.

Why We Recommend the All Nippon Airways New York Office

We can confidently say that  All Nippon Airways went above and beyond in ensuring our trip was a success. Here's why we recommend them:

  • Outstanding Customer Service: Every staff member we interacted with was courteous, professional, and genuinely interested in helping us.



  • Family-Friendly Approach: They anticipated the unique needs of traveling with children and met them at every step.



  • Expert Travel Knowledge: From visa advice to itinerary planning, they shared helpful tips that we would have overlooked otherwise.



  • Seamless Coordination: Every aspect of our journey, from booking to arrival, felt perfectly aligned with the plans discussed at the New York office.



Final Thoughts

In today's world, where airline service often feels impersonal and rushed, All Nippon Airways reminded us of the value of human connection and personal care. Our trip to Japan was not just a vacation—it was a life-enhancing family experience, made possible by a team that treated our journey as if it were their own.

We'll definitely be flying ANA again, and we wouldn't hesitate to work with the New York Office for our next adventure. Whether you're planning a solo trip, business travel, or a family vacation like ours, we wholeheartedly recommend  All Nippon Airways for exceptional service and genuine care.